Chat & Email Support
Chat & Email Support
Chat and Email is the way world communicates today, including your customers. If you are unable to respond to the flood of emails by your customers or if you are unavailable for chat when your customer is online, then it is an opportunity missed.
At C2C we provide live chat support and swift e-mail response system. Our service is the best and distinguished from the rest as:
- We engage the online users in Live Chat support, which directly increases the amount of time a user spends on the website
- We help the user find exactly what they are looking for within the website, leading to more sales, cross-selling and up-selling, especially in e-commerce portals
- We prepare standardized e-mail replies with your inputs, which can be instantly sent out to the set of questions. And for any new unique queries, we obtain the approval for our drafted email response and send it within maximum 24 hr
- We provide 24 hr dedicated chat and e-mail support which satisfies the queries of customers in real-time
Chat and Email support services has become a vital process for the transmission of data and customer relationship. Our skilled and professionally qualified agents reply customer’s email and chat queries accurately and promptly to build good relations with your customers. We provide cost effective two way communications applicable to any type of websites. Our each desk can handle upto threechats simultaneously. We provide group chatting and canned messages for faster results. Your customer will get instant response in easy to understand language.
We provide Email Chat support for Customer Services, technical Services, Inbound services and order taking services.
Give us a call +91-9891057170 or email via the button below
Our agents guides customers through their problems to the solutions.
You can avail the following Back Office Services of C2C:
Transcription Services
Our transcription service helps you convert your audio to a text file with powerful tools for interviews, meetings, conferences and more.
Data Research and Analysis
Our Data research and analysis professional team will provide you fast and accurate services using offline and online tools.
Data Processing and Management
Our dedicated data process and management executives work dedicatedly to ensure that data accuracy is at or above 99%.
Internet Marketing
We have pool of talented staff like analysts, copywriters, web designers, and SEO manager to run your campaign at full speed.
